IT Errors and Solutions Blog

Couldn’t ping user’s computer over the network.

Computer is pingable localy.

Also computer is online and able browse network and internet.

Resolution:

Computer had Cisco VPN client install.

While connecting to the network via Cisco VPN client remptely, computer was pingable over a network without issues.

Reinstalling Cisco VPN client completely seems to resolve the issue.

Windows XP SP, Outlook 2003

User was getting error message “One or more activex controls could not be displayed…”.

It is 2 ways to resolve this issue.

1) Check checkbox for “Use Microsoft Office Word 2003 to edit messages” in Outlook’s Tool >> Options >> Mail Format

2)If you don’t want to use Word.

Go to

C:\Documents and Settings\user_name\Application Data\Microsoft\Signatures

Make sure you make a copy of the *.htm signature.

Open htm signature in notepad.

Search for tag <object>.

Delete everything between <object></object> tags, including tags.

Save document. The problem is solved.

Additional resources:

Microsoft Outlook 2003
Microsoft Outlook 2007

Platform: WIndows XP SP2, Outlook 2003 on Exchange 2003.Got complaint from a user that outlook journal stopped recording office documents.Ran SCANPST.EXE utility in C:\Program Files\Common Files\System\MSMAPI\1033 to check and fix errors in .pst for Inbox.Then Tools -> Options -> Journal Options and did uncheck all files in [Also record files from] and checked [E-Mail Message] under  [Automatically record these items].

Closed Outlook. Opened Outlook again.

In Journal Options I did check all files in [Also record files from] .

Closed Outlook. Opened Outlook again Created MS Word file and MS Excel file and saved it.

Now I was able to see files in Outlook Journal.

I don’t know what was a reason for this problem.

I’m also not clear on why it took steps described above to fix the problem…. but it did work for me.

Platform: Windows XP SP2

Error:

When users clicks on HTML Help file (.chm) , user is getting error "Action Cancelled"...

It is client-machine related and usually occurs in a network environment...

Solution:

Click Start, click Run, type regedit, and then click OK.
Locate and then click the following subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions (Note: If this registry subkey does not exist, create it)
Right-click the ItssRestrictions subkey, point to New, and then click DWORD Value.
Type MaxAllowedZone, and then press ENTER.
Right-click the MaxAllowedZone value, and then click Modify.
In the Value data box, type a number from 0 and 4, and then click OK.
Quit Registry Editor.