IT Errors and Solutions Blog

Windows XP SP2, Internet Explorer 7

I got call from user:

Every time when I close the browser, it takes a long time for it to go away, followed by an error message. I would live with it, but I am afraid that it might affect survey testing. Could you find a fix?

event viewer error was:

Faulting application iexplore.exe, version 7.0.6000.16640, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x00010f29.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Resolution:

In IE > Tools > Internet Options > Advanced > Reset

Windows XP SP2, Symantec AV (enterprise), Cisco VPN client 4.6

I got call from user:

I cannot connect to the VPN. When I try to connect, I receive the following message…

Error 51: IPC failed with error -4h. This is most likely due to the Cisco System Inc. VPN Service not being started. Please start this service and try again.

Resolution:

Found that it is conflict issue between AV and VPN client.

If “Enable File System Real Time Protection” was unchecked (disabled), user had no problems launching VPN client.

Uninstalled AV.
Uninstalled VPN.

Reinstalled AV.
Reinstalled VPN.

Also did the following on the computer.

sfc /scannow
chkdsk /f
defrag C: /a
regestry cleaning